Refund & Replacement Policy

Last updated: September 3, 2026

All Sales Are Final

We carefully select the products offered through EveryStoryHere and provide product information to help customers make informed purchasing decisions.

Because costs are incurred when an order is placed, all sales are final. We do not offer refunds simply because a customer is dissatisfied with a product, changes their mind, or decides that the product does not meet their personal expectations.

Before placing an order, we encourage you to carefully review the product description, images, sizing information, and other available product details.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

Incorrect Item Received

If you receive an item that is entirely different from the product you ordered, you may be eligible for a replacement.

For example:

• You ordered a dress but received shoes.
• You ordered lipstick but received mascara.

A replacement does not generally apply where the product received is the product ordered but you are dissatisfied with its characteristics, size, weight, appearance, fit, or other subjective qualities.

If you believe you received the wrong product, please contact us as soon as possible.

Replacement Process

To help us verify an incorrect-item claim, we may ask you to provide three clear photographs of the item from different angles.

If your claim is approved:

• A replacement will be shipped using the same delivery speed as the original order, where reasonably available.
• You generally will not need to return the incorrect item unless we specifically instruct you to do so.

Orders Not Delivered

If your order has not been delivered after 30 days, excluding situations where carrier tracking indicates that the package was delivered, you may be eligible for a free replacement.

Any replacement will generally be shipped using the same shipping speed as the original order.

If carrier tracking shows that your package was delivered, please first contact your local postal service or carrier regarding the delivery.

Lost, Delayed, or Missing Packages

Shipping and delivery times are estimates and may be affected by carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our control.

If your tracking information appears delayed or has not updated, please allow the applicable delivery window described in our Shipping Policy before requesting a replacement.

How to Contact Us

If you believe your order qualifies for a replacement, please contact:

EveryStoryHere
Email: support@everystoryhere.com

Please include your order number and any requested photographs or other information.

Our customer-support team aims to respond within 48 hours.

Policy Changes

We reserve the right to update this Refund & Replacement Policy at any time. Changes will be posted on this page.